Canceling an order

To cancel an order, please call 86-21-3100-9022. For orders of in-stock items, we need to receive your cancellation request by 3pm so that we have time to stop your order from shipping. For orders of non-stock items cancellations are at the discretion of the manufacturer or engineering.

Non-cancelable / non-returnable orders

Orders indicated as "Non-Cancelable / Non-Returnable" shall be considered non-cancelable, non-returnable, and non-reschedulable UPON PLACEMENT OF ORDER. Customer assumes full liability for any product that:

a. Is being held in inventory for customer, or
b. Has been ordered from and manufactured by our supplier, or
c. Is work-in-process or pre-built by our supplier, or
d. Has been shipped to customer.

We will make every effort to accommodate changes in customers' delivery requirements. However, we may be unable to make changes. If changes can be made, customer is responsible for any charges passed along from our supplier.